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Motorola V810

 

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Replying to:  Speakphone on V810 by ssmonroe   Mar 21, 2005, 3:47 PM

Re: Speakphone on V810

by athens    Mar 21, 2005, 8:14 PM

I, as well as most other V810 owners, have had this issue with Motorola and USCC regarding the V810.

The V810 definitely has a speakerphone feature, in fact one of the best out there.

The box that the V810 is shipped in says so.

The owner's manual, which is so poorly written, alludes to the speakerphone, on Page 71. It errantly describes the speakerphone as an optional accessory, (unless the Latin American version lacked it).

The owner's manual makes the faux pas of directing the user to use a dedicated speakerphone key (if available). If not, which is the case, the user (again, errantly) directs the user to activate the Menu Key at the top of the key pad to activate the speakerphone. Strike Three Motorola.

The user can only activate the speakerphone when a call is connected. Once the call is connected the user need only depress the OK (circular) key at the center of the directional key pad. The screen will then prompt "Activate Speakerphone", whence the user should depress the left soft key to respond YES. Now the speakerphone should be active. Volume can be controlled by the side buttons.

Motorola customer service in Buenos Aires, in mimics the mistakes of the owner's manual.

With the poor excuse for an owner's manual, and Motorola Customer service being handled by non-native English speaking Argentinians, we have an idea of how Ed Zander and Mike Zafirovski have helped the company recently cut losses and post profits in its wireless sector. They don't even provide a PDF download of the owner's manual on the Moto web site!!!!!

Even worse, some of USCC's CS staff stated that since the owner's manual says that the feature is optional, if the customer didn't pay for the speakerphone feature, logically, the phone would not include the feature. (Finally a USCC tech support staffer got the right info that I am passing on.)

This illustrates the driving force of profit over total product development in the consumer wireless market.

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