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Samsung Captivate (Galaxy S)

 

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Top message:  Random shutdowns by techguy378   Oct 12, 2010, 3:57 AM

Replying to:  Re: Random shutdowns by 130   Oct 13, 2010, 3:08 PM

Re: Random shutdowns

by techguy378    Oct 14, 2010, 1:50 AM

130 said:
If you are within the first 30 days then you should be able to return it for a brand new one for free. Not 100% sure but it would surprise me if it werent. Act quick before time runs out.

The problem is, even though this is a very widespread problem Samsung seems to be totally unaware of it. Would exchanging the phone through Amazon guarantee that this problem would never happen again? Samsung's tech support reps barely speak english and AT&T seems reluctant to do a warranty replacement on the phone itself because the shutdowns are random with no predictable pattern, although they do only happen when the phone is asleep and they happen on a daily basis.

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