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BlackBerry Curve 8350i

 

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Top message:  Is anyone else having major Nextel BB 8350i activation errors and strange network behavior? by erikclarke   Dec 16, 2008, 9:19 PM

Replying to:  Re: Is anyone else having major Nextel BB 8350i activation errors and strange network behavior? by erikclarke   Dec 16, 2008, 9:34 PM

Re: Is anyone else having major Nextel BB 8350i activation errors and strange network behavior?

by erikclarke    Dec 17, 2008, 9:28 AM

Sad Its now Wednesday morning at 9:16 am and a persistent error (estimated wait time of two to four hours to clear) is still preventing me from using my phone. This time, I only waited about forty minutes before talking to a Nextel BlackBerry specialist. Last night the wait times were about 61 minutes before getting through to a BlackBerry specialist.

Note: The BIS database was not updated with information on a significant number of BlackBerry 8350i telephones (like mine) and is currently rejecting my IMEI and PIN information because it does not recognize them as belonging to Nextel devices. The Nextel BlackBerry manager on duty was not able to resolve this issue. A third party wireless management company has been called in to help troubleshoot the persistent 8350i activation errors. Unfortunately, while this backlog is unresolved, I cannot revert back to using my trusty old BlackBerry 7520 device that has never given me any trouble... quite unlike the delinquent BlackBerry 8350i. Razz

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