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BlackBerry Curve 8350i

 

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Is anyone else having major Nextel BB 8350i activation errors and strange network behavior?

erikclarke

Dec 16, 2008, 9:19 PM
Confused Now my Nextel BlackBerry 8350i radio will not stay on. At first it wouldn't connect to any part of the network, for voice or data. I couldn't change PINs on the BIS site because my IMEI and PIN were not recognized as those of a Nextel device. The wait times for customer service are greater than one hour each time I call (before being disconnected after getting very standard and ineffective troubleshooting advice from representatives.) Something stinks here... Mad

Wait...am I activating a Nextel phone or an iPhone 3G? This seems mighty familiar.
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erikclarke

Dec 16, 2008, 9:34 PM
I wiped my handheld and got my radio to stay on. No data connection yet though. I'm currently on a 28 minutes (and counting) hold for a BlackBerry representative again. So far, its been three hours since the device arrived by UPS delivery and I haven't been able to make one telephone call yet. On the bright side, all of this "down time" has given me a chance to fully charge to new lithium ion battery... Wink

Oh yes, the Wi-fi works great, just like it does on the Bold. I can hardly wait for the Nextel connectivity to work so I can sync my Google contacts and calendar data. It should be blazing fast over Wi-fi. However, as of now it will not work until I establish a data connection with the BIS via Nextel (why...I don't know.)
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erikclarke

Dec 17, 2008, 9:28 AM
Sad Its now Wednesday morning at 9:16 am and a persistent error (estimated wait time of two to four hours to clear) is still preventing me from using my phone. This time, I only waited about forty minutes before talking to a Nextel BlackBerry specialist. Last night the wait times were about 61 minutes before getting through to a BlackBerry specialist.

Note: The BIS database was not updated with information on a significant number of BlackBerry 8350i telephones (like mine) and is currently rejecting my IMEI and PIN information because it does not recognize them as belonging to Nextel devices. The Nextel BlackBerry manager on duty was not able to resolve this issue. A third party wireless management company has been called in to help trouble...
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erikclarke

Dec 17, 2008, 4:29 PM
Smile On Wednesday, Decmber 17, 2008 at 4:00 p.m. after getting an RMA to return the device and putting service back onto my Nextel i365 I tried one of the troubleshooting techniques that had previously failed when suggested by a BlackBerry technician. I took the SIM out of the working, activated i365 and placed it into the 8350i that was all but prepared for return to Nextel to see if any voice services would work and if the NXTL would appear in some form beside the antenna graphic. Voila! NXTL appeared and I could use it as a phone. I called BlackBerry technical support and got a Sprint BlackBerry technician that had been reassigned to deal with the multitude of 8350i activation problems and he was able to put a BlackBerry plan onto the 8350i...
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Placeman

Dec 17, 2008, 6:22 PM
Between yesterday and today, I activated 6 of these (including my own) and I did not have a single issue. Maybe because they were swap outs and not new lines.
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