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HTC Touch Pro (CDMA)

 

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Very Poor Sound Quality

drkerry

Nov 10, 2008, 12:54 PM
I have found that my Touch Pro's speaker has very poor sound quality when using the device for everyday telephone use. The sound coming from the earpiece speaker is distorted. It almost sounds as though the earpiece speaker is being driven too hard by the output audio amplifier or the equalizer settings are way off for a spoken voice. The speaker phone seems to work well as does the wired headset. I called HTC to get some advice and the only solution they could provide was to try and plug in the wired USB headset and then go and adjust the equalizer settings in the Audio Booster program. This I knew would not solve the problem since this program only works in conjunction with the USB headset and has no effect on the built-in speakers.

I a...
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mxmarcus

Nov 10, 2008, 4:19 PM
I agree with you that the sound is distorted.
When I bought my phone I noticed and I taught I had a bad unit. The next day I went back to bestbuy but the two reps tried the phone and say they did not see a problem with the sound quality.

I am looking for solution here too.
Thanks
M 😕
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drkerry

Nov 10, 2008, 5:28 PM
We are far from alone. Almost every mobile/smart phone message board has a long list of posts addressing this issue. See PPCGEEKS.com or the HTCWiki site at:

http://www.htcwiki.com/thread/2020370/Audio+quality+ ... »

Perhaps there was just a bad batch that came through their factory and wasn't caught by QC.

You can check your device information by typing ##786# on the keyboard.

My device information is:

Build Date: 10/13/2008
ROM Date: 09/12/08
Software Version 1.03.651.3
Firmware Version 1.03.15F
Hardware Version 0002

I may simply return my Touch Pro for one will a more recent build date.
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drkerry

Nov 12, 2008, 3:12 PM
Here is one of the many links on PPCGeeks that discuss the audio issue with the Touch Pro:

http://forum.ppcgeeks.com/showthread.php?p=514438#po ... »
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domovoj

Nov 13, 2008, 6:17 PM
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mxmarcus

Nov 14, 2008, 11:59 AM
Thanks but I returned it to BestBuy and got a new one that is working fine.

MM 🙂
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