Just played with this phone a little. Seems pretty well constructed. Although it has a 'speaker' button on the right side but you couldn't answer a phone call with it. And when on speaker you can't close the clamshell or it'll end the phone call. The interior screen seemed really nice. And for a regular phone the Internet seemed really fast. The ear piece went loud enough to distort and the speaker was pretty loud, still not Nextel loud though.
Honestly that was kind of a retarded statement. I work in sales, not for AT&T, but to diss on someone for not knowing how to do something that menial is ridiculous..especially for a new phone. Most training on phones doesn't exist..they have to figure it out on their own.
..you obviously don't do phone sales.
Sorry for the lack of relativity to the topic..that just irked me. Try to learn every single aspect to every single phone and know it all by memory before you criticize.