Pantech Matrix C740
Replying to: Broken Slider? by ATTCust08
Re: Broken Slider?
I've read in some reviews of the Matrix that after only minor use the slider breaks off. Could anyone who has this phone either support/deny these claims?!
Due to a manufacturing mistake, 9639, Green Pantech C740 (SKU 6494 devices have a slider mechanism defect. The top half of the (display) on the device unscrews and detaches from the device. Purchase order numbers and IMEI ranges have been used to verify which C740s are impacted. New devices have already arrived in the Distribution Center and began shipping to retail locations. Your current inventory is good.
Customers who return their devices due to the slider mechanism, should be assisted via an over the counter exchange.
COR locations are advised to assist the customer with an over the counter exchange and send the defective C740s back to the AT&T Returns Facility in Fort Worth immediately using standard BAU practices.
**All current inventory is without defect.
- Re: Broken Slider? by Happy Hour