BlackBerry Curve 8330
for all those people logging on and chatting with sprint customer care.......
how about getting a life......
instead of logging onto customer care chats of other providers and wasting time with dumb questions. its people like you that make customer service reps irritable and aggravated. they need to be dealing with issues that are relevant and worth their time.
instead of logging onto customer care chats of other providers and wasting time with dumb questions. its people like you that make customer service reps irritable and aggravated. they need to be dealing with issues that are relevant and worth their time.
...
Ditto! You are complaining about talking calls when that what
YOU GET PAID FOR? Hmmmm. No wonder why Sprint customer service sucks.
YOU GET PAID FOR? Hmmmm. No wonder why Sprint customer service sucks.
...
Maybe you'd be happier if the phone didn't ring, then they could lay everyone off. Or even better if they outsourced your job to India.
...
they don't get paid for cell junkies to call in multiple times to try and get answers to a question that the people over at sprint obviously dont have an answer to.
The customer service line is there to SERVICE CUSTOMERS, not to discuss rumors on release dates.
It just bogs down the system for people with real issues
The customer service line is there to SERVICE CUSTOMERS, not to discuss rumors on release dates.
It just bogs down the system for people with real issues
...
Yeah they do. It's called new business, It's 3 times as hard for them to get a new customer than to retain an existing one. On one end is a company representative and on the other is a potential customer. Calling them a cell phone junkie doesn't change the scenario.
...
yeah, but a lot of these people calling in are already customers are pretty in tune with the cell industry--hence their knowledge of the curve's release.
A casual cell or blackberry user prolly has no idea that the CDMA curve is coming out and they prolly don't care. Its all of these early adopters that are calling in and wasting sprints time.
I understand the economics of retention vs acquistion, but I really don't believe that is the core issue here.
A casual cell or blackberry user prolly has no idea that the CDMA curve is coming out and they prolly don't care. Its all of these early adopters that are calling in and wasting sprints time.
I understand the economics of retention vs acquistion, but I really don't believe that is the core issue here.
...
It's all these early adopters that set the standard for everyone else to copy. Once word gets out that the curve is THE phone to have, because of all the early adopters that have it and talk it up, then sales should go up.
I GET that they are wasting time. I just don't think that it's a great deal of time nor detrimental to their bottom line. There aren't THAT many early adopters.
I GET that they are wasting time. I just don't think that it's a great deal of time nor detrimental to their bottom line. There aren't THAT many early adopters.
...
I agree with the others. It's not that we don't have a life, we just wish we could get an honest response about the date a phone is going to be really available for purchase. I mean what is all the dog gone secrecy for all the time?
...
cwcanty,
In everyone's defense, it is Sprint's job to provide a real and consistent answer to their questions. Sprint is the one giving out various and some wrong info. If they gave out one true answer, then the calls would probably stop. Even if the answer is, "undetermined date", or "there is no date yet", that would be better than telling customers, "April 20","next week", "in may", "in june". All of these answers can be heard from Sprint in the same day. lol
In everyone's defense, it is Sprint's job to provide a real and consistent answer to their questions. Sprint is the one giving out various and some wrong info. If they gave out one true answer, then the calls would probably stop. Even if the answer is, "undetermined date", or "there is no date yet", that would be better than telling customers, "April 20","next week", "in may", "in june". All of these answers can be heard from Sprint in the same day. lol
...
