Motorola Z6c World Edition

My new phone just arrived,inserted the T-Mobile SIM card, called Verizon Global and voila_ the new unlock code worked immediately. I am sure the previous phone had a software problem. I walked with that in to one of the VZW branch, nobody was able to help me, they didn't even know Verizon Global's phone number, and they told me no way that the phone would work with other carrier's SIM card..and no such a way to unlock the phone. I spent there more than an hour...helpless...Fortunatelly I already found this forum, which was very useful, thanks for everbody whoever posted here, so I was able to talk to Vzw Global, and they offered me to send a new phone immediately, thanks Global, you were professionals! (koszi a valaszod, hivj fel, ingyen van;)