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caller ID not showing when phone is locked (FIX)

by oaussieo    May 12, 2008, 4:27 PM

Hello all,
One thing I am asked a lot (as I support these phones at work) is why the caller ID does not show when a call comes in and it has the default ring tone, in this case AT&T and T-Mobile...

This is really easy to fix:
1. Go to Options.
2. Go to Security Options
3. General Settings
4. Towards the bottom you will want to make sure you have "NO" next to Include Address Book

AS if this is set you yes it will encrypt all incoming caller ID, so if phone is misplaced or stolen the person will not know who is calling the phone,

I have my phone locked but I want to KNOW who is calling...

Again I hope this has helped anyone with this question

Ken (oaussieo)

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