BlackBerry Curve 8320
caller ID not showing when phone is locked (FIX)
One thing I am asked a lot (as I support these phones at work) is why the caller ID does not show when a call comes in and it has the default ring tone, in this case AT&T and T-Mobile...
This is really easy to fix:
1. Go to Options.
2. Go to Security Options
3. General Settings
4. Towards the bottom you will want to make sure you have "NO" next to Include Address Book
AS if this is set you yes it will encrypt all incoming caller ID, so if phone is misplaced or stolen the person will not know who is calling the phone,
I have my phone locked but I want to KNOW who is calling...
Again I hope this has helped anyone with this question