The first one stop working (I couldn't hear anyone when they called, no sounds worked on the phone) This was after about five months of use. Verizon gave me a new one and then this one stopped working after about two months (the 1,4,7,* buttons stopped working). Verizon gave me another new one. This phone works okay, when it works. If it dies again, I am going to demand a different phone. I would pass on the Venus giving a second chance. The old 8350 was still the most reliable phone I ever had.
I've only had 2 of these phones. The 1st one malfunctioned to the point when I talked on it, people heard me as a muffled sound but I think that was from dropping it in ice cream, haha. Other than that it's worked pretty well for me, no complaints.