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LG VX-8350

 

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Unusable speakerphone???

Spencer Woods

Dec 10, 2007, 11:40 AM
I have a new 8350. It is not as good as the 6100 it replaced, but it is OK. Major problem: In the 6100 the speaker was in the lid, not the base. I could hold the phone securely and comfortably in my hand when I was using the speaker. With the 8350, the speaker is in the base. It doesn't seem like an intelligent design. Anyway, if I try to hold the phone securely and comfortably, the speaker is covered up. There is a horrible feedback that makes the speakerphone useless. I have also had complaints that I sound like I am at the end of a tunnel!
I spoke to a person at Verison about this and his solution was to use a headset! Not very helpful or rational. This defeats the purpose of having a speakerphone. Any suggestions?
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SystemShock

Dec 11, 2007, 1:01 AM
Depends. Are you still getting feedback even when you're not covering up the speakers or the mic? If so, your phone is defective, and you should have it replaced.

If the only issue is that you get feedback when the speakers are covered up by your hand, then I'm not sure what to tell you, because that is normal. If you have large hands, I could see that being a problem. Confused

The only options you have then are to either hold it with three fingers (its ok, you won't drop it unless you're a butterfingers), or set it down on a table or whatever on its' side (very convenient, actually), or, if all else fails, hold it by it's flip.

I've done all of the three, with no problems. But yeah, I think LG should've had the speakers even higher up...
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Spencer Woods

Dec 20, 2007, 9:50 PM
SystemShock said:
Depends. Are you still getting feedback even when you're not covering up the speakers or the mic? If so, your phone is defective, and you should have it replaced.

If the only issue is that you get feedback when the speakers are covered up by your hand, then I'm not sure what to tell you, because that is normal. If you have large hands, I could see that being a problem. Confused

It's a fairly small phone, so it's not tough for a guy with big paws to totally cover up the back of the phone with his hand. .


The only time I get feedback is when I hold the phone in my hand. Then, the speaker gets blocked. My hands aren't huge, the phone is small and poorly-designed. I have spent a lot ...
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SystemShock

Dec 24, 2007, 2:50 PM
If you find you simply can't hold the phone comfortably (for you) without blocking the speakers, I'd say look around and see if you can't pick up an LG 8300. The speakers on that one are on the sides, and more difficult to block.

VZW corporate stores won't have them, but 3rd party/agent stores very well may, as they often sell older phones. You could also ask at Circuit City's Verizon kiosks.
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Spencer Woods

Dec 29, 2007, 2:09 PM
Right now I am looking at a 5400. At least it's a relatively new phone. In some ways, it's a step down from the 8350 but if it's a better phone, or at least better for my needs, it doesn't matter. I have 6 more days to return the 8350 for something else. I will spend some time this weekend at the local Verizon store to see if there is a better alternative than the 5400, but I will probably end up with the 5400. When you read reviews of cell phones, there are many people who are unhappy with all of them.

I know the 8350 got good reviews from CNET and other sites, but the more I use this phone, the more I don't like it. Many of my complaints are like those that have been adequately addressed in other forums. I am more disappointed with this...
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SystemShock

Dec 29, 2007, 4:04 PM
I like the 5400 (especially the trimode and the battery life), but the speakerphone isn't as good as either the 8350 or 8300's. Its pretty muddy-sounding, even at moderate volume.

However, I'm pretty picky when it comes to speakerphones... it may sound fine to you.
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Spencer Woods

Dec 30, 2007, 12:45 AM
I must be doing something wrong with the 8350 because I find the speakerphone to be totally useless. I can't imagine anything being worse!! Unless I hold the phone by the lid with the tips of my fingers, and nowhere else, I get feedback. To make things worse, I can't even find anything in the manual dealing with the speakerphone.

If the speakerphone on the 5400 isn't very good, I am not sure what to do. I really can't find a lot of detailed and extensive reviews about the 5400 either in forums or on typical review sites. It may be too new. I don't have much time left to decide. I need to spend a lot more time at Verizon. The only other phone I have found as an alternative to the 8350 is the Samsung Gleam and that has it's own set of defi...
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SystemShock

Dec 31, 2007, 1:36 AM
Is it possible that your particular 8350 is defective? Try the display model at the store, if it does the exact same thing that yours is doing then the 8350 isn't for you.

As you say, just spend a lot of time messing with the phones at the Verizon store, and see which one you really like before leaving with one. That's what I always do, regardless of whether or not it annoys the reps or not. Though I am nice about it. Wink
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Spencer Woods

Jan 1, 2008, 4:20 PM
Is it possible that your particular 8350 is defective?

YES, IT'S DEFECTIVE!!!! I went to the store yesterday (along with about 2000 other people). I explained to the salesperson what the problem was. For the first time, after dealing with a number of sales people at Verizon, this person actually took the time to use my phone. He experienced the problem. His conclusion: "The phone is defective. It shouldn't do this."

Try the display model at the store, if it does the exact same thing that yours is doing then the 8350 isn't for you.

We tried one of the live display models--no feedback! I exchanged mine for another one. It's fine--a lot like my 6100. The audio system, in general, must have been defective. With the old phone the ear...
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SystemShock

Jan 7, 2008, 9:01 PM
Spencer Woods said:
Thanks.


Glad to help. Cool

And yeah, its unfortunate, but a lot of reps, for ANY carrier, really aren't very good at what they do. So it pays to educate yourself... though in a perfect world you really shouldn't have to, eh?
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CC57

Jan 10, 2008, 6:40 PM
I had the same difficulty. I was able to demo the problem to the sales rep and got a new phone. the new phone worked great at first then the problem recurred making the speakerphone unusable.

I discovered the that the variable was turning on the "Voice Clarity" feature. Turning off this feature allows the speakerphone to work fine.

I also found that the voice command feature does not work well if you set it to work throug the speakerphone. It works much better when I have it respond through the earpiece.

Hope this is helpful
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