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BlackBerry 8830

 

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Clarity on Sound and Call Clarity

hwg00

Oct 12, 2007, 6:10 PM
There were some earlier threads about sound quality in terms of the phone picking up noise on the 8830 caller's end. Any more information about this? Was there ever a correction or software update? Do people still experience this?

Thank you.
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hwg00

Oct 16, 2007, 5:36 AM
To followup on my earlier question, is anyone aware of (1) acknowledgement from Verizon, Sprint or RIM of a background noise issue, and (2) if so, if this has been fixed or if a fix is in the works.

It seems like the reports are a little bit too widespread to be one person's imagination. I would like to get this phone but would be quite troubled if I was buying into problems like this. See blackberry forums below:

http://www.blackberryforums.com/general-8800-series- ... »
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Rocco

Oct 23, 2007, 9:12 PM
I just read the entire thread that you linked to in your post. As a result, I discovered that there is a setting in the phone application's options called "Enhanced Audio - Automatic Volume Control." I found that disabling automatic volume control made the call sound better IMO. BTW, a new version of the device software was released in August for the Verizon 8830, not sure if it helped with the noise issue, though. See http://vzw.smithmicro.com/blackberry/
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hwg00

Oct 24, 2007, 4:40 PM
Thanks very much. However, the issue is how the call sounds to those you are speaking to. All say the 8830 has great sound and reception. The problem seems to be that the people on the other end of the phone hear a lot of background noise.

Has anyone out there experienced this problem and aware of whether or not the diabling of the "auto volume control" makes any difference?

Thank you very much.
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DoubleHelix

Oct 25, 2007, 2:02 PM
My guess is that it is just the way a Blackberry is. I had a T-Mobile 7100T and now I have a Verizon 7130e and people complain about background noise on both of them.

When I use a wired headset (I hate Bluetooth) they say I sound as clear if I were on a land line.

I think the Mic sensitivity on the Blackberries is a bit high and there is nothing any software is "probably" going to do about it.

The 8830 could be particularly sensitive as far as I know. I have 2 co-workers with the 8830 and one sounds bad no matter what phone he uses and the other, well - she always sounded VERY clear when she had an old LG flip. Now she is sometimes hard to understand when I speak to her.

The microphone in the older models was hidden under the ...
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hwg00

Oct 25, 2007, 6:14 PM
Thanks DoubleHelix.

I've called VZW and RIM and they deny ever hearing of this problem. I could understand it if they deny it is a problem, though I'm troubled that the designated experts in the companies claim that there have been no complaints or reports, particularly given the massive number of threads on the Internet.

I would find it more reassuring if they at least acknowledged the complaints if not the problem.
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DoubleHelix

Oct 25, 2007, 6:30 PM
hwg00 said:
Thanks DoubleHelix.

I've called VZW and RIM and they deny ever hearing of this problem. I could understand it if they deny it is a problem, though I'm troubled that the designated experts in the companies claim that there have been no complaints or reports, particularly given the massive number of threads on the Internet.

I would find it more reassuring if they at least acknowledged the complaints if not the problem.

Wink lol - You are asking a company to acknowledge there is an issue with a phone or product....
That is why people sue companies. Now let's get down to basics: You and I obviously have the ability to discriminate between the various sound quality issues on phones. I h...
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hwg00

Oct 28, 2007, 7:46 AM
Thanks DoubleHelix,

I guess I was hoping that VZW would at least acknowledge the Web reports since they are pretty massive. It's an odd complaint re backgound noise, since it's not the 8830 owner's who are hearing it, but rather, the folks that they are talking with. I think that may explain why the complaints are not as widespread as they are.

Do you have any thoughts re what others have suggested re disabling "enhanced audio"? My sense is that doesn't have anything to do with the background noise the person on the other end of the phone is hearing, but one never knows.
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Rocco

Oct 30, 2007, 11:01 PM
hwg00,
I performed my own test to see if disabling "enhanced audio" made any difference. What I did was call my voice mail box at work with the 8830 and made sure I had music playing in the background. I did this with Enhanced audio enabled and then disabled. I then compared the two recordings using the phone on my desk at work. I feel that disabling enhanced audio was the way to go.
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hwg00

Nov 1, 2007, 6:53 AM
Thanks so much, Rocco. I'd feel better about your test if it was somehow more widely verified. I've also heard some users report that the background noise sometimes goes away if they hang up and re-dial, leading to the possible position that it's a connectivity issue.

There does seem to be an open issue about the mic being overly sensitive, and perhaps disabling enhanced audio helps.

Still, I am really concerned that the 8830 is a patently defective phone, and the failure of RIM and the carriers to openly address the issue is quite troubling.
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whistlewicket

Dec 13, 2007, 9:59 AM
My daughter and I both have 8830s and have the same complaints. When she complained to the VZW store where she bought the phone, they said that 'since it is a PDA, it doesn't have the quality of a regular cellphone.' Now that certainly makes us feel better, doesn't it?
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dman22

Dec 9, 2007, 11:49 PM
Where do you find the Enhanced audio feature?
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welizer

Dec 13, 2007, 9:08 AM
Just a note on this topic. I too experienced the sound quality issue as I travel most every week and I am always attempting to make calls from an airport or in a plane. The sound quality issue really showed when I attempted to make a call as the flight attendant was going over plane safety. The phone would work harder to pickup the flight attendant than picking up my voice.

The latest software update has greatly improved this issue. I have tested the updated phone with different types of background noise and with different people on the other end. All say there is a nice improvement.

The new software version is V4.2.2.176 Platform 3.0.0.76 and was downloaded from the Sprint BB web site.

Hope this helps.
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BillyG

Jan 29, 2008, 10:23 PM
What's the last word on this?
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