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Motorola Sidekick Slide

 

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Shuts off???

heyhannah

Nov 12, 2007, 11:16 PM
Has anyone who has purchased this phone had any trouble with the phone turning off when you open of close the screen? I am on phone number four is less than a week...I cant be the only one having this issue. I love the phone and dont want to have to get a different device completely. I have even tried different t-mobile stores. HELP!!!
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johnle114

Nov 14, 2007, 3:16 PM
Hey,

This just started happening to my slide. I called up t-mobile and they said its happening to everyone and that they are waiting for a full re-call from motorola... the best thing to do it call customer care and have then take your name and cell # down so if that does happen they will call you and let you know.
A rep. there said the best thing to do is wait out the 14 day period and call in for a new phone. Some tips are to don't slide it down hard, be gentle with it. Take your backlight down to 1 and take of the trackball to light up option off when sleeping. hopefully this will help !

If you guys have any updates please post.


Thanks !!
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avorbau

Nov 30, 2007, 1:36 PM
Good news. You can swap the Slide out for an LX (if you want an LX). Otherwise the fix has already been made and you will need to keep calling T-M to find out whether the fix is a hardware (phone) swap or a software download.

Hope that helps!

-aaron from Davis, CA
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