well actually a lot of people seem to think that helio only runs off of the verizon network but they also run off of the sprint network which in turn makes their service very powerful. i myself have a helio the hero to be exact. and in the 2 months that i have had it i have not dropped 1 single call. their actual service is excelent but their customer service needs a little work. i work at a wireless retailer that carries helio so i always call for customers with any questions that they might have on their account and it takes them about 30 minutes to answer their phones. but other than that their service is excelent and i support it all the way!
Yeah, as far as customer service goes, they've got the right attitude but not necessarily all the resources they need. I just posted my experience to another Helio forum on here but basically: I ordered a Drift a few days ago and was told it would be here by now. I've talked to about five customer service reps, all of which were incredibly nice but I swear they're just making stuff up. The first guy told me it would be here today, then someone said the Drifts were all on backorder and that they were waiting on a shipment. Then another guy said he had never heard anything about a backorder. He assured me that they were in fact in stock and that the warehouse was backlogged since the product was just released. He seemed to think that the story... (continues)