I've had my 620 for about a week now and posted a somewhat negative review of it yesterday, due to reception issues, lack of Backup Assistant, ringtones and alerts that start at low volume and gain up to full, and some issues with the media player.
On the issue of the Backup Assistant in particular, several of you have reported no problems with it. Based on that, I called Verizon again today and they're still telling me it's not (yet) available for this phone. For those of you who have it working, could you check your software levels and respond here? (settings -> 9. Phone info -> 2. SW Version) My phone has: Software V.U620.ZL14 PRL V.50768 ERI V.4 Browser NF126.96.36.199.3 Get it Now: V.188.8.131.52 Hardware: V.U620.06
Oh and I have seen a lot of incorrect stuff in the reviews. SO far I am pretty happy with the phone. I got it for the mobile TV which still isn't out in my market yet but am still considering whether to bring it back for the LG-VX9400 which has much better reviews on this site. My wife has the LG and most of the negative stuff on the samsung phone is wrong or also applies to the LG. As far as answering call you can turn off the auto key lock, or you can do what I do and set it to answer when you slide open. When viewing pictures you can zoom more than just rotating by using the volume key on the side of the phone. This phone comes with more internal memory than the LG. You can't add words do your dictionary on either phone. The only t... (continues)