The phone is great except the ear piece is cheap and sounds horrible. It sounds like your caller is talking in a can. I took my first one back because we thought it was a "phone problem" but it isn't. The reception is not that great either. There is a lot of echo back. I am taking my phone back to Alltel. The phone has a great battery life and screen, but incoming sound quality HORRIBLE. I will go with the Nokia once again!