HTC Dash / S620 / S621 (Excalibur)
Dash shutting off
Hi everyone,
I've been having a problem for the last few days. While using IE, the phone will just turn itself off without warning. Then after turning it back on, the battery level will decrease by one bar. This happened twice today. The battery had two bars, it shut off, I powered it on, then it had 1 bar. It shut off a second time, then after it came back on, it went down to low battery. Why is this happening and how do I prevent it? I charge the battery to full each morning, and why does using IE cause it to shut down?
I've been having a problem for the last few days. While using IE, the phone will just turn itself off without warning. Then after turning it back on, the battery level will decrease by one bar. This happened twice today. The battery had two bars, it shut off, I powered it on, then it had 1 bar. It shut off a second time, then after it came back on, it went down to low battery. Why is this happening and how do I prevent it? I charge the battery to full each morning, and why does using IE cause it to shut down?
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I am just guessing here but have you tried a hard reset of the phone? It may be a glitch that corrects when fully reset...you'd have to make sure you back up all your data elsewhere though but it may be worth a try to see. If not, I'd try searching on howardforums or xda-developers to see if they have a better technical answer.
(THIS IS WHAT T-MOB TECH SUPPORT WILL ADVISE YOU TO DO)
MASTER RESET PROCEDURE
I had to follow the correct steps twice before the reset took effect so don't give up after the first try. Start with Dash powered off.
1. PRESS AND HOLD BOTH SOFT KEYS.
2. WHILE HOLDING DOWN SOFT KEYS, PRESS AND RELEASE THE POWER BUTTON, WAIT 3-5 SEC. (PHONE SHOULD POWER ITSELF ON BY DOING THIS)
3. RELEASE THE TWO KEYS SOFT ...
(continues)
(THIS IS WHAT T-MOB TECH SUPPORT WILL ADVISE YOU TO DO)
MASTER RESET PROCEDURE
I had to follow the correct steps twice before the reset took effect so don't give up after the first try. Start with Dash powered off.
1. PRESS AND HOLD BOTH SOFT KEYS.
2. WHILE HOLDING DOWN SOFT KEYS, PRESS AND RELEASE THE POWER BUTTON, WAIT 3-5 SEC. (PHONE SHOULD POWER ITSELF ON BY DOING THIS)
3. RELEASE THE TWO KEYS SOFT ...
(continues)
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I am experiencing the exact same thing. It seems to turn off when using the phone. the higher the battery level the longer it stays on, with a fully charged battery my phone conversation lasts 10 to 15 min. but if battery is showing 3 bars, the conversation lasts only 2 min. or less. After it turns itself off, I need to Wait about 10 min. or so before I can successfully turn it back on again for it to stay on, otherwise it turns itself off before even completing the full turn on cycle. I thought may be the battery is the culprit. I would really appreciate some suggestions, and yes I have completed hard resets before, I even tried to start without reloading other programs that I usually have installed. Hopefully someone smarter than I can hel...
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