Motorola KRZR K1m
Can't sync with MPT4 - any suggestions?
I updated to the latest version of Motorola Phone Tools and I can't get it to recognize my new KRZR. The computer finds the phone and lists it as an unnkown device in the device manager with the label "Motorola K1m/L7c". When I run phone tools, it looks for it, but doesn't find it.
Does anyone have a fix for this? Did Motorola just not update the drivers yet?
Thanks.
Does anyone have a fix for this? Did Motorola just not update the drivers yet?
Thanks.
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I'm not sure. How can I find out? I upgraded until it said I was up to date.
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My MPT says its updated as much as possible and still cannot detect my k1m.
it wont let me get into the program without a phone installed so I can check the version, but it says it's updated as much as possible...
Any suggestions?
it wont let me get into the program without a phone installed so I can check the version, but it says it's updated as much as possible...
Any suggestions?
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I sent BRVP/Avanquest support an email asking when there will be an update that include the KRZR. If and when I get an answer I will post their reply.
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yep I would also try calling the motorola support line and complain to them as well.
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I just got an email from Motorola confirming that they don't have drivers yet for the KRZR for MPT. No ETA on when they'll be available.
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The response came from mot_mailbox@custhelp.com
I get the sense that the person who responded isn't a native english speaker. 😉
Here is their email:
Thank you for contacting Motorola, we appreciate your request.
I'll be very glad to help you, actually the KRZR is a pretty new phone and we don't have available the driver for it in Motorola Phone Tools, it can be possible that comes in the newest version which is not yet available.
We apologize for any inconvenience this may cause you.
We are looking forward to assist you. Just write us back or contact our Customer Care Center directly at 1-800-331-6456 so that a Customer Care Professional can better assist you. Our business hours are Monday through Friday from 7:00 AM ...
(continues)
I get the sense that the person who responded isn't a native english speaker. 😉
Here is their email:
Thank you for contacting Motorola, we appreciate your request.
I'll be very glad to help you, actually the KRZR is a pretty new phone and we don't have available the driver for it in Motorola Phone Tools, it can be possible that comes in the newest version which is not yet available.
We apologize for any inconvenience this may cause you.
We are looking forward to assist you. Just write us back or contact our Customer Care Center directly at 1-800-331-6456 so that a Customer Care Professional can better assist you. Our business hours are Monday through Friday from 7:00 AM ...
(continues)
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dan_man,
Not positive this link will work, but I just posted a success story with the KRZR k1m and MPT version 4.5.1 (upgraded from 4.0.3 which came on the CD). You may have already succeeded in getting this to work, but thought I would let you know that the KRZR is now supported, though I had to jump through a number of hoops to get it working.
Cheers!
https://www.phonescoop.com/phones/p_forum.php?fm=m&f ... »
Not positive this link will work, but I just posted a success story with the KRZR k1m and MPT version 4.5.1 (upgraded from 4.0.3 which came on the CD). You may have already succeeded in getting this to work, but thought I would let you know that the KRZR is now supported, though I had to jump through a number of hoops to get it working.
Cheers!
https://www.phonescoop.com/phones/p_forum.php?fm=m&f ... »
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