I have been a Blackberry user for over a decade. My original device was a RIM 850. Slowly but surely I have seen the quality of Blackberry devices decline ever since then.
My current model (Tour 9630) is awful. I am awaiting my third replacement.
I post this not necessarily seeking a response but more of an open question to RIM: What happened to you? Quality control has gone to hell. Design, once cutting edge and well thought out is now slipshot.
They made money, mission accomplished. The owner of the company is rich, he has no more reason to provide a quality product. The company will survive off of sheep that continue to buy the next new Blackberry device in vague hopes that it will fulfill their needs.
I would have to dissagree with you on RIM not having to provide a quality product. I use my bbs all the time and had minimal problems. For the most part the only issue that I've ever had were ones that I created. I had problems with the trackball on my old tour but at the time I was a Sprint tech and was able to replace my track ball (which any tech can do) I am also on my phone constantly so it has nothing to do with high usage. Everyone is different and has different experiences with phone though so in the end it's all personal preference.