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HTC HD2 Be Aware

by lightyear1880    Aug 10, 2010, 8:52 PM

I think you definitely should if the device works well. I'd bought this handset in may 2010. The screen use to freeze once in a while, but since yesterday it is stuck on the same screen. No matter what you do, I took the batteries out tried rebooting the phone but still the same result. More over the HTC folks have a lousy policy and customer service. When I called them up today the lady over the phone first had me run couple of reset steps but the device didn't budge, any way after being on the phone for 1/2 hour she transferred me to the another department. Here the guy was more interested in taking my credit card details than to learn about the problem. Anyways he tried to reassure me that mighty HTC may not charge my card if they will find no physical damage to the phone. Now the next step will be that you will have to send the handset to their repair center in Texas and will have to pay the inbound shipping charges, not only this when their technician will run a diagnostic test on my phone to see what might have gone wrong they will charge $ 39.00 for their generous services, regardless that I paid for this phone almost $500.00. Folks my first hand experience say that its a lousy phone with a terrible product warranty, where all you be getting after spending your money is frustration and yeah a 3 week long wait for you phone to be repaired. I would say if you folks have any other option on smart phone, avoid HTC. It really sucks, because no matter how better its HD2 screen could be, it doesn't function the way it should, and in my case has neither been able to do a job what even a basic mobile hand set should do- Making Phone Calls".

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