T707 \ EQUINOX
Today I set the alarm and when it went off I was unable to deactivate because the main menu button doesn't work properly. It only pulls up the ringer volume screen. I was unable to deactivate the alarm for an hour, it kept going into snooze and ringing every 10 minutes. Even after removing the battery 4 times it still rang when reactivated. Without the main menu button there isn't much I can do with the phone.
I tried to update the software and it said it didn't need it.
It said I could reinstall the software from the manufacture if I was still having problems, I did and the problem still exists.