Motorola

We had them lose half of a shipment of repair phones. They signed for them, all of them. Then told us they never got them, we pulled up the UPS form with the name of the person who signed for them and they started back pedalling. They transfered us 6 times, then finally an American answered and after 4 weeks of calling back and forth (after 4 weeks of denying that they had lost anything) they sent replacements for the phones. At least they sent the right phones, with extra batteries and covers. The funny thing is that one of the lost phones came in today, repaired. And replaced at the same time. So, now what? Should I keep the extra phone for the next time this happens? Or should I alert them of their error?

I think it got lost in FedEx land, personally!