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U SUCK!

by cilvzwagent    Apr 18, 2007, 2:19 PM

So, everytime I have a problem and need to ship something to Motorola, I never get a clean resolution. It takes way too phone calls to get absolutely nowhere..and not until I contact our Moto Rep, does Motorola finally turn on their Customer Service.

Moto lost a phone I shipped in for repair, I called 5 times, they replaced it with a different model, that also has a different battery, battery door, and charger, but only sent the phone itself. I call again and they put in an order for the other accessories. I got the wrong battery, no door, no charger. (And the order number she gave me when placing that order, wasn't the order number on the receipt I got with the WRONG battery) Call today, and the stupid reps in Costa Rica tell me that there aren't any accessories available for that phone. I finally gave up, Emailed my Moto rep, and the items I need are now on their way to me.

Funny how things work out....get someone in America, and customer service goes back to it's best.

It's time for Motorola to get their heads out of their @$$es. I wish I had the authority to pull Motorola products off of my shelves, but too many people still want to buy them POS v325's, and RAZR's, just so I can ship them in in about 6 months, and start the above process all over again.

Moto..........you suck!

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