Replying to: e715 indoor reception issue??? by kut773
Does anyone else have problems getting indoor reception on the e715?
My old Nokia 8265 w/ AT&T used to get great indoors at work and at home. My new e715 has really spotty indoor reception.
I don't know if the problem is T-Mobile service or the internal antenna design (however, my Nokia had an interanl antenna also and no problems).
T-Mobile's generic response to most things is usually to do a master reset on the phone to solve most dilemmas with the phone, whether it be functionally with the phone or reception quality. My suggestion would be to contact Cust Care and ask to speak with the Tech Support department folks to inform them of your problem and ask if the master reset would resolve this issue or not? Chances are they may say yes because this master reset is designed to essentially return the phone to its default out of the box state. Therefore, this can be treated if you are getting a brand new phone out of the box and it usually will get reception in most cases irrespective of how far away the nearest tower is located. Rest assured that settings in your phone will get reset as well and that you will have to go and reselect all your ringtones, customize your shortcuts on the phone, etc. BUT your downloaded ringtones and saved phonebook entries WILL NOT BE DELETED!
If this whole step doesn't work, then my next suggestion is to invest in a data cable and software that fits this phone model. Once this is done, then logon to http://www.mobiledia.com and search for the updated flashware for the Samsung E715. This would essentially resolve all phone functionality issues that still maybe there due to the version of the flashware (tech term for the phone's internal software) that was already loaded onto the phone when you received it. Chances are more often than not that reception issues will get resolved through this avenue as well but this isn't always the case.
Ofcourse after trying both of the above steps then the last resort is to replace the phone.
Realize that I am not claiming to be a SME or a guru on the subject but my suggestions posted have clearly been based on my previous experiences with cell phones. I too have a Samsung with an internal antenna...the Samsung X-105. So far knock on wood, no reception issues anywhere. I just upgraded to this this phone 2-3 months ago after going through hell with the reception issues in the latter days of my Motorola v.60g. Since then my service has improved quite a bit and I can get reception in all areas of my apartment.
I hope this works for you but if you have further questions, please ask.
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