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Warranty... What Warranty?

John_99

Jun 16, 2004, 10:38 AM
Had a Samsung a530 on Verizon service for less than 6 months. One day, open the hinged lid and it comes off in my hand, screen goes blank, a small piece of plastic hangs on one side of the hinge.

Figure one year warranty, no problem... Laughing What a joke. Under "What is not covered" I see "(c) any plastic surfaces or other externally exposed parts that are scratched or damaged due to normal use".

I figure this is for extreme cases and a reasonable customer service agent would want to keep an otherwise satisfied customer. Well Bubba and Buck (his supervisor) didn't see it that way. In fact Buck implied, in no uncertain terms, that I lied to him by saying "...let me tell you the facts, the hinge was damaged by miss-...
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SakuraWings

Jun 22, 2004, 3:33 PM
I feel your pain!

I bought a Samsung SGH-S300 three months ago, and a couple of weeks ago the screen went blank. Like you, I figured all was well...all I had to do was fall back on the warranty.

So I email the Customer Rep, and they email me back, saying that they can't do anything because the phone is not manufactured for use in the USA, and therefore (due to FCC regulations) they can't support the phone!

What a load of BS. The warranty doesn't say anything about WHERE the phone was purchased, just that they'd replace it.
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Idra82

Jun 30, 2004, 2:29 PM
Smile Did you email a Samsung Rep, or the company you were doing business with?
As you already know if the phone is not marketed by the company, there is no way you can replace it.
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phonepimp3376

Jul 13, 2004, 3:29 PM
A hinge is not considered an 'external plastic part' that I am aware of. That part of the warranty is aimed more towards COSMETIC damage, I believe.

The 1 year warranty is provided by Samsung, not the carrier who sold you the phone.
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frkua

Aug 17, 2004, 9:18 PM
Did you try warr. it through manufacture? They will replace it if purchased new and have receipt. Yet another reason not to purchase a phone other than from a corporate store. Remember, "THEY" are the manufacture.
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BowWowWow

Aug 18, 2004, 10:51 AM
I sent a crunched up T720c back to Motorola and they replaced it with a new handset. True, it was a T730, but I wasn't about to quibble. I'm keeping it as a backup in case my V60S goes down for maintenance.
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