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Troubles with Syncing Google + Photos: AT&T, Samsung, and Google can't help

by johnsonfab5    Apr 18, 2013, 10:08 AM

Hello,

AT&T recommended that I post my issue here since both Samsung and Google were unable to help me resolve this. I'll try to be brief, but please let me know if you have additional questions.

Carrier: AT&T
Device: Samsung Note
OS: Android

So about a month ago I was experiencing device issues and AT&T did a master data reset on my Note. When I set my phone back up with my gmail account, everything synced back in: contacts, photos, etc.

Now a month later, the device needs to be replaced via warranty because old issues have resurfaced. Upon receiving my replacement device yesterday, I set my gmail account up and things began to sync. Except when I went to my gallery, none of my folders were there that came in a month ago with the previous sync. So I went into the settings to do a manual sync, and they still aren't there. Samsung and AT&T have confirmed i have the correct settings applied. Google just won't talk to me.

Any idea why this worked last month and not today? Should I be concerned about my gallery backing up correctly moving forward? AT&T offered another replacement device, but I keep telling myself it's a Google issue. Should I take the other replacement and start back at square one, or do you have any idea why this would be happening?

Thanks in advance for any insight!

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