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Palm Verizon update 1.05a... a joke!!!

by siddu2    Jan 19, 2007, 2:04 PM

Hmmm.... I think I am going to post this on every board I can find so that as many people see this and choose another type of phone.

So here's my problem...

I have a Verizon Treo 650 which I have been using for about a year and a half.
Prior to that I used a Treo 600... and before that a Palm 7135 Kyocera.
So I am not a newbie to Palm.

Today I attempted to do the firmware upgrade to Verizon 1.05a... big mistake!!!
Phone looped into a E911 upgrade failure although I followed the instructions to the tee on the Palm website.

After about 2-3 hours of attempting to reboot, reflash, or whatever I could I finally called Verizon who gave me to Palm tech support. Tech support worked with me for almost an hour attempting everything to revieve my phone.
Well they can't so anything.
I was told some phones had issues with the update but mine doesn't show to be a problem.
My phone had sofware 1.01a software with a Mar 2005 build_75.

Here's the best part....
They want $199 for a refurbished phone... but after my explaining it should not be my fault ( I followed their instructions perfectly) they offered my a 50% discount to $100.

So let me get this straight Palm.
All the Treo sites announce your upgrade...
I come to your site and follow your instructions which ruins my phone...
And now you want $100 to fix it.

Hmmm... now that's a money maker!!!!!!!!!!!!!!!!!

Goodbye Palm!!!

Dissatisfied x-Palm user
Case # 1-166359236

(off to post on every board I can find)

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