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VZW appears greedy and not in touch with customer needs.

by phonefool    Oct 5, 2005, 5:35 AM

I have a Treo650 with VZW. I can take photos and videos. I can email the photos from the phone but I have to use MMS which VZW charges me to use. Oh, I forgot to mention that I pay VZW $45.00 a month for unlimited data plan so I can use the phone to access the web and process email. Now you would think the $45.00 was enough for VZW but as I mentioned in order to send photos I have to use MMS and pay additional fees. MMS and SMS do not support video so I have no option for sending my videos from my Treo650. According to Palm’s customer service, VZW has locked out my option to attach files to my emails. I could send photos and videos to whomever I wish if I could attach the files to emails but VZW has locked that feature. Palm says the unlocked phones do allow attachments in emails but VZW phones are locked and certain features blocked. God help VZW if their competitors’ networks ever surpass VZW’s because people are going to remember such greed and ignorance and move on! I am filing a complaint with VZW, FTC and FCC. Anyone in the same situation as I am please feel free to “Join In”, lol.

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