Palm Verizon update 1.05a... a joke!!!
So here's my problem...
I have a Verizon Treo 650 which I have been using for about a year and a half.
Prior to that I used a Treo 600... and before that a Palm 7135 Kyocera.
So I am not a newbie to Palm.
Today I attempted to do the firmware upgrade to Verizon 1.05a... big mistake!!!
Phone looped into a E911 upgrade failure although I followed the instructions to the tee on the Palm website.
After about 2-3 hours of attempting to reboot, reflash, or whatever I could I finally called Verizon who gave me to Palm tech support. Tech support worked with me for almost an hour attempting everything to r...
Well my 650 crashed and died during the Verizon update to firmware 1.05a.
I spend three hours between Palm and Verizon.
I guess Palm changed their mind about charging me for the repair after seeing
my mutiple posts here and on other boards.
Funny... my 3 posts on the Palm site are now gone.
I guess they screen the posts and don't want others to see the complaints?
They called me late in the day and offered to repair my device at NO charge.
I would just have to pay the shipping.
Too bad I had already spoke to Verizon and they agreed to send me a refurbished one for $50.
Thanks Palm for recognizing your problem with the download.
I do appreciate it.