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Palm Verizon update 1.05a... a joke!!!

siddu2

Jan 19, 2007, 2:04 PM
Hmmm.... I think I am going to post this on every board I can find so that as many people see this and choose another type of phone.

So here's my problem...

I have a Verizon Treo 650 which I have been using for about a year and a half.
Prior to that I used a Treo 600... and before that a Palm 7135 Kyocera.
So I am not a newbie to Palm.

Today I attempted to do the firmware upgrade to Verizon 1.05a... big mistake!!!
Phone looped into a E911 upgrade failure although I followed the instructions to the tee on the Palm website.

After about 2-3 hours of attempting to reboot, reflash, or whatever I could I finally called Verizon who gave me to Palm tech support. Tech support worked with me for almost an hour attempting everything to r...
(continues)
...
siddu2

Jan 20, 2007, 9:01 AM
Update:
Well my 650 crashed and died during the Verizon update to firmware 1.05a.
I spend three hours between Palm and Verizon.

I guess Palm changed their mind about charging me for the repair after seeing
my mutiple posts here and on other boards.
Funny... my 3 posts on the Palm site are now gone.
I guess they screen the posts and don't want others to see the complaints?

They called me late in the day and offered to repair my device at NO charge.
I would just have to pay the shipping.

Too bad I had already spoke to Verizon and they agreed to send me a refurbished one for $50.

Thanks Palm for recognizing your problem with the download.
I do appreciate it.
...

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