Updated: added hyperlink to Jitterbug, clarified "no service" terminology
Samsung has voluntarily issued a recall for the Jitterbug phone, which can sometimes fail to connect to 911 emergency services when users roam outside of their defined calling area. Samsung and Jitterbug are contacting some 160,000 owners of the Jitterbug (models SPH-a110 and SPH-a120) and are urging them to visit a customer service center to have the phone's system software updated. Customers can also send the phone directly to Samsung, which will upgrade the phone and return it within about a week. Jitterbug said that the phones will operate normally in users' home regions.
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