IC902 Wont work in Canada
I don't work for Telus or know for certain how their system works but kicking up a stink with these call center types is usually the best way to get something done.
Sad, but true.
I am a pretty big advocate of kicking up a stink because for the most part you either get what you want or eventually you get reason as to why it can't be done beyond the normal scripted nonsense you get from the average phone jockey.
It wouldn't be shocking if you can't 'over ride' the system assuming the phone does work, but it still seems odd. I jsut noticed this message is a few months old so I guess at this point it doesn't matter. OP just has an expensive paper weight.