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She Broke it!


Mar 31, 2008, 11:12 AM
I just replaced my RAZR, and shortly after that my friend put hers through the laundry. I offered her mine since I wasn't using it anymore.

She brought it to the USCellular store to get her number switched over to it. She handed it to the woman at the store, who poked a couple buttons and then announced that the phone was broken, and suggested that that was the reason I had given it away.

The phone had worked perfectly for 2 years and I only replaced it because I wanted something better.

Anyway. I'd like to fix it; here's what it does:

It turns on fine, but rather than a useful home screen, you get the status indicators at the top and a black screen.

If you press the left arrow, you get the media options, but the only one tha...

Apr 1, 2008, 11:34 AM
Not sure if this will help, or if it will let you get through the menu, but you can try a master reset too restore all default settings...

1. press menu
2. scroll to setting then press select
3. scroll to initial setup then press select
4. scroll to master reset then press select
5. enter your password or enter the default of 000000, then press ok
6. then the phone will display "reset all phone settings?" please confirm.

Apr 1, 2008, 11:44 AM
That option isn't in the menu.

I don't have any of the standard options, all I get for "settings" are 'order apps', 'manage apps', 'data charge', and other things of that sort, and there are no real options under each item, it just says "folder empty" when I select them.

Apr 1, 2008, 12:35 PM

Apr 1, 2008, 1:38 PM
How will USCellular's customer service be able to help? They're the ones who screwed it up in the first place and then denied it.

Thanks for the number, I'll give it a try when I get home but I don't have high hopes.

Apr 1, 2008, 6:47 PM
Im sure USCellulars cust service wont help much at all since its out of warranty...

Calling Motorola will be a long shot aswell unless you get the right agent...worth a shot tho.

Apr 3, 2008, 1:24 PM
they can repair that at moto.

but its prolly cheaper and faster to buy one on ebay

Apr 8, 2008, 10:28 PM
EBAY IS THE WAY TO GO, especialy if you just need a cheap phone, only never buy them if they say slightly used, ive realized from experiance that phones that are "slightly used" tend to have broken parts or old data frames.
Brandon Shelley

May 16, 2008, 8:46 PM
I got my phones from mostly from and

Hope this does not happen again, I feel sorry for you mate. Sad

May 25, 2008, 10:12 AM
why are all the responses telling the OP to get a new phone or call Moto??

the store rep obviously did something to the phone. i've had razrs before, and although they are junk and tend to break randomly, they OS doesnt just disappear out of nowhere. I would keep going back to the store and raising hell til they either fixed the phone or gave me a new pne for free. its their fault, not the OPs. The store should own up to it and correct the issue

May 28, 2008, 5:50 PM
Yes if it was fine before I'd go back and chew some butt until you finally speak with the highest you can go. If that doesn't work call headquarters things always get done that way.

May 30, 2008, 7:58 PM
Trust me....The store rep that did it will not own up to it....If its out of warranty they will tell you you're SOL.

Sucks, but what can you do... Rolling Eyes

Jun 4, 2008, 1:24 PM
bash their heads in!

Jun 4, 2008, 8:57 PM
liquidfire said:
bash their heads in!

Ahh, yes. I forgot about that option...Very straight foward and always effective. Twisted Evil

Jun 3, 2008, 11:49 PM
If the OS is just messed up why can't US Cellular just reflash it?

Jun 5, 2008, 2:56 PM
ah yes! the old ##destroyyouros# button yeah, we do that often Rolling Eyes


Jun 8, 2008, 3:56 PM
there are many programs online that will allow you to reinstall OS. first program you need is moto rsd, then find a site ( that will have the seeds(internal programs) you need.

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