Techs & Trends
Top message: Call Centers.. by viperguy
Replying to: Re: Call Centers.. by SUMC_MEAD
Expectations being set (Anything financial or service impacting, such as prorated charges).
Making test calls to the customers device after any type of equipment change to ensure it's working.
A positive initial response to the customer.
A good closing (including the word resolved)
Tone and demeanor
These are just a few of the points AT&T reps are scored on.
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