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Top message:  Call Centers.. by viperguy   Mar 17, 2010, 9:34 AM

Replying to:  Re: Call Centers.. by SUMC_MEAD   Jun 17, 2010, 9:04 AM

Re: Call Centers..

by Fandim    Jun 30, 2010, 11:39 AM

We score on a number of things.

Expectations being set (Anything financial or service impacting, such as prorated charges).

Making test calls to the customers device after any type of equipment change to ensure it's working.

A positive initial response to the customer.

A good closing (including the word resolved)

Tone and demeanor

etc

These are just a few of the points AT&T reps are scored on.

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