Phone Scoop

printed December 20, 2014
See this page online at:

Home  ›  Forums  ›

Techs & Trends

Back to message list

Top message:  Call Centers.. by viperguy   Mar 17, 2010, 9:34 AM

Replying to:  Re: Call Centers.. by ShoopDaWoop   Mar 17, 2010, 2:50 PM

Re: Call Centers..

by Vosberg1    Jun 16, 2010, 5:20 PM

A couple of other things to add:

Avoiding Dead Air. (time where you are not talking - NO MUTE!!!)

Active Listening

Active Communication with the customer.


Report to moderator


No replies to this message

Reply You must log in to reply.

Back to message list

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Phone Scoop on Google+ Subscribe to Phone Scoop on YouTube Follow on Instagram


All content Copyright 2001-2014 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.