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Top message:  Call Centers.. by viperguy   Mar 17, 2010, 9:34 AM

Replying to:  Re: Call Centers.. by ShoopDaWoop   Mar 17, 2010, 2:50 PM

Re: Call Centers..

by Vosberg1    Jun 16, 2010, 5:20 PM

A couple of other things to add:

Avoiding Dead Air. (time where you are not talking - NO MUTE!!!)

Active Listening

Active Communication with the customer.


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