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Replying to:  Call Centers.. by viperguy   Mar 17, 2010, 9:34 AM

Re: Call Centers..

by ShoopDaWoop    Mar 17, 2010, 2:50 PM

If it's any thing like us, you're graded on the following things


Pleasentried(pleases/thank yous)

Hold Procedure(how you place someone on hold)

Terminology

Tone

Effectiveness(how fast you can resolve the cust issue.)

We also send surveys out after every call to have the customer grade us on our performance.

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