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Techs & Trends

Replying to: Call Centers.. by viperguy Mar 17, 2010, 9:34 AM

Re: Call Centers..

by ShoopDaWoop Mar 17, 2010, 2:50 PM

If it's any thing like us, you're graded on the following things

Pleasentried(pleases/thank yous)

Hold Procedure(how you place someone on hold)

Terminology

Tone

Effectiveness(how fast you can resolve the cust issue.)

We also send surveys out after every call to have the customer grade us on our performance.

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Replies

Re: Call Centers.. by Vosberg1 Jun 16, 2010, 5:20 PM
Re: Call Centers.. by Amarantamin Jun 16, 2010, 8:45 PM
- Re: Call Centers.. by ochne Jun 18, 2010, 5:31 PM
  - Re: Call Centers.. by rainbow_metals Jun 25, 2010, 1:13 PM

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