Phone Scoop

printed July 31, 2014
See this page online at:
http://www.phonescoop.com/forums/forum.php?fm=m&ff=3&fi=2667784

Home  ›  Forums  ›

Rumor Mill

Back to message list

Top message:  Sprint is the worst cell company by Mastercell555   Feb 16, 2011, 9:09 PM

Replying to:  Re: *yawn* by Kayslay34   Mar 7, 2011, 8:58 PM

Re: *yawn*

by Joby Dick    Mar 7, 2011, 11:08 PM

Darn you, you beat me to it! Razz

OK, before either of us commit any further logical fallacies (the rest of this post is in attention to the original poster), let's start dealing with facts.


While AT&T rides the iPhone wave, Sprint has differentiated itself as the first and only 4G network in securing a postpaid churn of 1.85% for the second quarter of 2010. In the first quarter of 2008, Sprint had posted a high post-paid churn rate of 2.45% and a net post-paid subscriber loss of 1.09 million. Things have turned around for Sprint, as it not only posted its lowers postpaid churn but also a net subscriber gain of 111,000 customers in 1Q 2010. While its differentiation as the first and only 4G network has made it an identifiable brand among customers, there is a bigger story behind Sprint’s revival.
In the beginning of 2008, Sprint’s customer service was rated terribly. Since then for 10 consecutive quarters, Sprint’s customer service ratings have improved. The American Customer Satisfaction Index (ACSI) ranked Sprint as the company that has improved the most over the past two years. Sprint improved its ACSI score from 56 in 2008 to 70 in 2010, while AT&T’s ACSI score dropped from 71 in 2008 to 69 in 2010. On the other hand, Apple’s ACSI score for year end 2009 was 84 well above average of 76 for the handset industry and 75 for the Personal Computer industry.

http://youthresearch.amplify.com/2010/09/02/att-spri ... »


Granted, it's not the most up-to-date information nor the most relevant, but it does give us some facts. Let's take a look at those:

In 2008, Sprint:
  • posted a high post-paid churn rate of 2.45%

  • posted a net post-paid subscriber loss of 1.09 million


  • In Q2 2010, Sprint:
  • posted an average post-paid churn rate of 1.85%

  • In Q1 2010, Sprint:
  • posted a net post-paid gain of 111,000 customers


  • The facts indicate that Sprint has actually gained customers, which directly contradicts your statement that Sprint continues bleeding customers. Logical fallacy: check.

    When analyzing anything (especially a company), it is important to remain objective; that is to say, try to remove any and all bias you may have, else you may fall victim to inaccuracies and general lack of logic and reason (as you just did, no offense). You may not like Sprint, but it is fallacious to label them as the worst cell phone carrier, when in fact, the market has indicated the exact opposite.

    Report to moderator

    Replies


    Reply You must log in to reply.

    Back to message list

    Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Phone Scoop on Google+ Subscribe to Phone Scoop on YouTube Follow on Instagram

     

    All content Copyright 2001-2014 Phone Factor, LLC. All Rights Reserved.
    Content on this site may not be copied or republished without formal permission.
    1