Rumor Mill

Don't call Motorola warranty repair! They send you to Bangledesh! or somewhere similar. I love it when they answer the phone, Thank you for calling Motorola, my name is Fred, how may I help you. I don't think they are going to be much help, when their first sentence was a lie! We all know his name is not now, nor has ever been Fred!

Yes we're mostly oursourced. Not completely, but mostly. And, yes we have centers in the Phillipines as well as India and no his name was not Fred. They get fake American names for some reason. I'm not sure if they think they're fooling anybody.................. 🙄

I don't know about anyone else but i would sooner just go in to a local store than call these people. The whole fake name thing i insulting, half the time you can't understand them and when you can they seem to not be able to understand you. And, if you just go in to the store, even though it is an extra trip, you can almost bank on being abkle to be helped and if they can't, just have the rep call cust. service for you.

I am a rep, we have to call Motorola Repair directly on behalf of customers all the time. Thank God that we don't sell that stupid 265/266, if I had to send another of those in to repair, I was going to scream! Since they have been getting rid of the old charging port, we have had almost no problems with Moto phones. My faith is almost restored.

el oh el... Keep in mind that Sprint Stores, like any retail outlet, are for sales. If you can get a rep to call Cust Care on your behalf, he/she is an extremely nice person doing something they are not required to do.

The funny thing is...

You CAN have people from India answering a call in the US.

That is NOT outsourcing.

But what does it matter? At least they'll be able to read the computer and follow simple instructions. Most of those Indian people have BS's in English. I give them their credit.

what does it matter??

It matters a lot. Sprint is relying on USA customers to bring in the income, but, they outsourse the call center out of country. If you dont see anything wrong with that picture, then you wont unnderstand.

We keep sending all our manufacturing jobs over seas, now call centers on top of that. Lets keep going, what will be next. For those young ones that do not understand what is going on here, I will tell you. Basically just tell youselves that china now owns the united states. They did it the smart way, not thru war, but thru money. They bought us. It has not happened yet, but the ball is rolling and I do not see it stopping. The majority of our goods are produced over there, all they have to do is stop s...
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In my experience, most of these 'outsourced' call reps are more proficient in their job performance than most of the stateside reps, who generally don't care at all.