Rumor Mill

I am looking forward to this! I am tired of cleaning up their customer's accounts...

who's accounts???

You are just jealous because RadioShack sells more cellphones than god.

LOL. yeah sure. I am jealous.


I am just glad I don't have to deal with their misled customers...

Because no Verizon store employee has ever misled a customer. 🙄

I'm kinda bummed we're dropping such a great carrier. I'm not a big fan of GSM performance/coverage in the US and I won't be as happy selling Cingular

Dude, What are you talking about, SBC which owns Cingular bought AT&T. SBC decided to Changes its name to AT&T. Also AT&T maybe doing a new MVOP and resell Cingular Service under the AT&T brand..

In regards to all of the problems with Radioshack employees not being able to fix stuff...this is mainly due to our lack of accessibility to a customers account. I have found this to be true for both carriers that we carry. As for misleading customers, as a manager I will not stand to my customers being lied to. If I found out that anyone on my team was lying to sell phones, they would be gone. By stereotyping Radioshack employees as dumbasses who lie cheat and steal to sell a phone, anyone would simply open themselves up to the same type of stereotyping. I personally love verizon and enjoy selling it. It will be a dark day when all of the phones leave and we have to start carrying Cingular (although it will be nice to sell phones to o...
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I admit they are "honest", but it is all the approach. One of the largest problem is the "service plan" that is sold to customers. I would say that 90 percent believe that this is insurance. I cannot count the number of customers that come in saying that have insurance and cannot get another phone for water damage. This is a major misconception that hurts and misleads customers.

Also, I love it when I have at least one customer per day coming in and saying that Radio Shack sent them into my store (I am an indirect and not Verizon Wireless). Typically this is just customer care related issues that the reps just don't want to take the time to help.

I will admit this is sad. The fortunate thing is that Radioshack was supposed to stop selling Verizon insurance a couple of months ago, so this issue should be getting smaller in number as time goes on. We began selling our own replacement option which covers pretty much the same stuff as the insurance does. Oh, and by the way, in ERoes, it is listed as insurance, although I have always been careful to tell the costomer it does not cover water damage. In regards to the second issue you brought up, there are lazy people everywhere. I also get people coming in from the verizon store saying they sent them to us, and since becoming the manager about six months ago, we have done a great job caring for those customers, even if they're not our...
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The insurance that is offered by VZW is through either Lockline or Asurion. In either case, water damage IS covered. The 50.00 service plan (pure money maker) that Radio Shack sells doesn't cover liquid damage. That would be like me selling someone home owners insurance that doesn't cover fires.

I am glad you take this interest in your customers. I wish the one across the street from where I work did too. Here is one small example:

They had a customer that was out of contract looking to add a line of service. What did they do? They upgraded the customer's existing phone and then took the old phone and added a new line with that phone. The customer's old (new) phone crapped out. They came into my store and this was found out. ...
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this is how I feel...

RadioShack is just another agent, that happens to sell other stuff as well...

They can't really dedicate the training needed because they sell so much other stuff.

What they do have, is a huge amount of traffic, that can help convert sales for mobile phones.