I do not hear any direct connection like when I go to a auditorium with a T coil. I still have to use the speaker phone to hear the call. I thought the new tech would transmit directly to my processor. If is does not then what good is it?
You should contact support, with either your carrier or the manufacturer of your phone. They should be able to help you activate T-coil mode. Or perhaps your phone is defective, in which case they can help you replace it.