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Replying to:  Sprint Ripoff by sirwes   May 23, 2010, 9:31 AM

Re: Sprint Ripoff

by Amarantamin    May 23, 2010, 10:12 PM

*Gasp* How dare they!

Actually, based on your post, it sounds like the account was never requested to be cancelled through a cancellation team. As you stated, you were informed that an ETF would apply when the account was cancelled, yet mysteriously there was no ETF involved in the 'final payment' that was made.

As with any carrier, when a line has its services blocked, the regular monthly fee still applies; having a device stolen does not free you from fulfilling your contract. If you'd of asked, they could have put you on an $8.99 Standby plan just to hold the line in the system while you waited to get your aircard replaces. As you did not, the regular monthly fees apply. You can read the Terms of Service to verify this fact.

In short, good luck with your BBB, FCC, PBJ, whatever. They get a ton of complaints like this regularly from people who only half-work to resolve their own issues and then whine because it was not magically taken care of. There is no reason why you are so special as to be the 1/10000 (inaccurate statistics, by the way) to get around this.

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