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Top message: Am I stuck? by andy2373
Replying to: Re: I am stuck...for now. by Cellinovation
I have the total extended warrranty/insurance coverage but if I happen to not be in front of a store when it's malfunctioning I can't leave it in that state for hours until I get to one (can you tell I've gone through this with another phone before?). I could always smash it with a hammer and wait for them to mail me a new one but that would be even more frustrating. The phone I had problems with I actually returned 3 in 10 minutes one had a display problem, didn't get 3 feet from the customer service desk, 2 had no blue tooth, didn't get out of the parking space and 3 wouldn't charge, didn't get out of the parking lot.
Sorry about the A-hole comment, you are sadly very different for this site. I too work in customer service and know what frustration is but I would never talk to anyone in the industry that I work in even in an anonymous manner in the way that most customers get talked to on this web site.
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