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Top message:  Am I stuck? by andy2373   Jun 7, 2009, 7:30 PM

Replying to:  Re: I am stuck...for now. by gadgethead   Jun 15, 2009, 3:24 PM

Re: I am stuck...for now.

by jcsj6776    Jun 20, 2009, 7:41 PM

First how long have you been an AT&T customer. If you've been longer then 2yrs they should be able to waive the fee's for lack of service. You can ask for a Supervisor then, if there is not results with that Supervisor then, Ask for a manager. Truly a Supervisor is really a higher level Customer Care Rep. handling escalated calls and so when you goto a Manager then you get a Care rep Supervisor. Then if that does not work then ask for a Director.
Stress the point that you really like the services with AT&T However, its not fair to provide me with inadequate service. then, say you would the penalties waived. Also, stress the point with the PUC (Public Utility Commission. Added note: If you use your phone for business at home then stress that point also. Hope this helps.

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