Shop Talk

you ask 2 different people you get 2 different answers........today I had a cust with a blackberry that needed troubleshooting. I called the GSM dept and the rep told me the cust had to go to a website. I figured she was screwing me around because she didn't have a clue so I asked her if she knew anything about blackberries and of course she didn't. it was obvious she did not want to take the time to try and help the customer so i called again and sure enough the next rep was able to help even though she also knew nothing about blackberries.