Shop Talk
My name is Peanut. I work for a company that sells phones.
I don't loan phones.
I don't sell used phones.
I don't fix phones.
I don't make the phones. I don't work for the company that makes the phones. If your problem is with the phone itself, outside the 30 day return policy, I can't do anything for you at the store level.
I have some basic customer service abilities, but there are things for which you'll have to go through customer service. I don't call customer service for you.
I don't break my company's (or my carrier's) rules.
I don't owe you anything because you've been a customer for a long time.
My name is Peanut, and I work for a company that sells phones.