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Replying to:  anyone ever have a customer go completely postal on ya?? by tequilasundae   Jul 29, 2004, 1:45 PM

Re: anyone ever have a customer go completely postal on ya??

by 2Rails    Jul 29, 2004, 6:46 PM

i had a similar one. guy bought a refurbished phone from us on prepaid, signed a sheet saying 1)all prepaid sales are final and 2)phones may be refurbished. over a year after he bought it he came in demanding a new phone because 'no one told him it was a used phone'. i got a phone (same model, still refurbished) from another store and swapped it out for him, but he proceeded to yell, curse, threaten, etc because it was used too. this was after i showed him the sheet he signed, and he confirmed that, yes, that was his signature on the bottom line. my assistant called security without me even knowing it til the guard showed up and escorted the guy from the mall. meanwhile, i'd been further pissing the guy off by keeping my best customer service smile on my face and not yelling back. it was kinda fun Smile

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