Shop Talk
I know I'm beating a dead horse here...
...but is it really that hard to understand that phones are expensive pieces of equipment and we give you a price break by signing a contract... people are stupid.
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Does your company do offer a break down of your phones? Like "Here is the Motorola Razr V3c, Retail cost $449.95. USCC gives you an automatic $320 in rebates for activating today and getting a two year contract, and on top of that, you can get another $30-$50 in mail in rebates. Making the phone $79.95 or $99.95 depending on which rebate you qualify for." When I have done that, they usually hush.
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If I said that in sales pitches, the customer gets confused and doesn't understand why they're supposed to pay $449.95 for a phone that's clearly marked $79.99 (or whatever).
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Well, I save it for when they start complaining about cost, or when they have drowned a phone and can't understand why a phone that cost them $79 yesterday will cost them $449 to replace today. That's when that little tidbit of information comes flying out of my mouth.
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Yes, but it's after they've drowned it that the original complaint starts to come about. They don't understand that phones are expensive pieces of equipment because, "I only paid $20 for this when I got it!!"
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There's no way around it. People don't value what they don't pay for, and then they take it out on us when we alert them to their error. I show every customer that I sell a phone the "replacement" cost of the phone, that way they understand that they are getting a deal, and not getting hosed later. I'm the one that's getting hosed, I had to pay close to full price to keep those phones in stock!
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It's the only place this kind of discussion could have gone. Sorry, it's par for the course!
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Much safer to beat a dead horse - dead ones don't kick back!!! 🤣
No, it's not that hard to understand - it's accepting the truth that is the issue. The reasons this doesn't happen are legion...
No, it's not that hard to understand - it's accepting the truth that is the issue. The reasons this doesn't happen are legion...
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Millions of people who don't want to take personal or financial responsibility for anything, that's one of the biggest issues. It's always someone elses fault.
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No, it isn't. It's the American way lately, but that wasn't always the way people were raised.
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Yeah I wish they would look at a phone for what it really is and does. IT IS AN ELECTRONIC DEVICE!!! Like a tv or a lap top it costs a pretty penny and really, would you pour water on your tv or lap top? I don't think so. Your carefull with them because they are electronics so why wouldn't you be the same way with your phone?
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