Top message: Porting problems! by DDA
Replying to: Re: Porting problems! by Iselltheshitoutofphones
Re: Porting problems!
I just was doing a port from a landline company, X-O communications. The customer was closing down the office building yet wanted to maintain the # for his business under a wireless phone.
I completed the port-in and came up that resolution was needed. After 45 minutes of talking with VZW port center and X-O communications.... I found out what happened. X-O lost.. Yes.. LOST the phone number in the port. It VANISHED from their system. I had to contact network repair on both sides and I couldnt' do that cause X-O tech support side is closed on sundays. wonderful huh? So the customer lost his phone number.