Shop Talk
Funny stories in wireless
Had a few good chuckles over this one. 😁
customer calls me and says " i am planning on traveling out of country for 2 weeks should i put my phone on charge for 2 weeks and take it off charge when i get back?"
i respond " no you don't have to do that just turn it off and keep it where you usually keep it."
customer " ok so i should turn it off and keep it in refrigerator?"
i "why would you do that?"
customer " i keep it in the fridge every night when i go to bed"
i "no that wont be needed anymore" "just leave it in a draw or on your desk"
customer "thank you"
after i hung up, i was like WOW!
🤣 🤣
Here is one for you guys and gals..
Customer walks into my store yesterday. Bought a lg-vx4400 off us about 9 months ago. Phone won't hold a charge. No worries I can send it out to LG for repairs and issue her a loaner.
So I pop the battery off and hand it to her. She asks why I am giving her a part of the phone. I explained to her that batteries are only warrantied for 90 days. If the battery is bad she needs to buy a new one.. though the charging issue may be in the phone and that can be fixed.
She got pissed at me! She kept me busy for 30 minutes screaming saying those little gold charge connectors on the back of the battery were A PART OF THE PHONE AND SHOULD BE UNDER WARRANTY. This went on...
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me "he wanted the national 59.99, plus a 9.99 extra connection on a two year"
he "Where did this trend come from? just say that you want a 59.99 sharable and we automatically know what to do with the rest"
me "uh thanks for bein sassy.....how do you know if its 19.99 or 9.99? it matters if its a one or two year"
he "silence"
later....
he "Ok, so we're setting up your customer with the 59.99 sharable plus 9.99 for the extra connection with the 7.99 Mmode on both phones free for the first month blah blah blah ...is there anything else?"
me "thats it"
he "ok sorry, i forgot....how long of a contract does the customer want?"
...
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ROTLMAO
I had another old man come in and say that he lost his prepaid phone and wanted a new one, I proceeded to tell him the prices on our new prepaid phones and he demanded a new one for FREE because he was a customer awhile ago.
How about a whole family coming in, and the mother giving me her sons X427 with a broken off antenna demanding that i replace it uder the warranty (anyone in their right mind knows that physical damage isn't covered) she proceeded to tell me that the antenna fell off on its own...
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"Hello, does Verizon sell walkie talkies?"
"Do you mean our push to talk, like Nextel's service?"
"No, just regular walkie talkies."
"No, but I know Motorola does sell walkie talkies."
"Don't you own Motorola?"
"Ah, No ma'am, we just buy phones from them."
"But my phone says Verizon and Motorola on it."
"Yes, thats because Motorola makes the phone for use on our network."
Silence... "Well, what's the Push to Talk you mentioned?"
The call continued normally after that...
Customer: "Hello, is today airtime free for the holiday?"
"No, I'm sorry. Today is billed as normal."
"WHAT! It's the independance day off-peak?"
"July 4th was yesterday, ma'am."
"But that was Sunday! I used my phone all day thinking it was airtime free because it's a government holiday. My friend said so."
"I'm sorry ma'am, but if you had called customer service before the holiday we would have corrected that erroneous information. Today is billed as normal."
Swearing in backgroud and hangup...
Me: Perhaps you would like to consider our handset insurance. That would limit your replacement cost to only $50.
Customer: What? And spend an extra $3.99 a month? ARE YOU NUTS?
phonepimp3376 said:
Customer: This is the 6th phone I've bought at full price in 13 months. I keep losing them.
Me: Perhaps you would like to consider our handset insurance. That would limit your replacement cost to only $50.
Customer: What? And spend an extra $3.99 a month? ARE YOU NUTS?
I hear that all the frickin' time. We had a bad series of severe storms a week or so ago, and one morning I saw not one but two people with rain-ruined phones buy new units at full price & then refuse to get insurance.
Sometimes this job requires a suspension of disbelief.
also had someone w a prepaid phone that said it indicated "invalid battery' and that we should exchange it..we said to bring it in and well look at it,,sure enough it was wet...i asked her where the sticker was , she said "the little red one??>" DO"H...i peeled it off...!!
tequilasundae said:
yesterday i had a guy whose wife lost the phone in on week, he came in bitching that he was under the impression that we (the agent) repalced the phone for free and that he thought he wouldn't need to pay a deductible..
also had someone w a prepaid phone that said it indicated "invalid battery' and that we should exchange it..we said to bring it in and well look at it,,sure enough it was wet...i asked her where the sticker was , she said "the little red one??>" DO"H...i peeled it off...!!
Way back when I worked for Radio Crack, we got those losers all the time. Our single biggest problem was the lazy bastards at the Sprint Store telling customers that we'd replace their defective phon...
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This week a man calls in saying he needs a replacement phone because his pet cheetah ate his. The funny part was watching the CSR who got the call trying to keep a straight face as she tried to determine if this would be classified as lost or water damage or breakage. She finally asked me for advice so it was lost.
Every day, customers call to file a claim on a phone that was damaged or lost before they had insurance. For some reason, they don't understand that until you're paying for a service you don't have the benefits of that service.
My favorite story of all time was the woman calling for her husband, who had droppe...
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Last we...
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abbazabba said:
I'm still amazed at the number of people who "mash" the menu button, and can't pronounce nokia.
Nokio
Noo-kee-er
Nukiuh
The list goes on. I especially love it when people say, "Yeah, that Japanese company, Nokkier"
Makes my head hurt.
Mr.Smith : Everytime I receive a call, it hangs up and goes to the voice mail and my phone powers off...
Me : Hmmm... Thats seems really strange sir, can you explain me which button do you press to answer calls ?
Mr. Smith : The Press While Ringint Button, what question is that...
Me : Press while ringing button ?!?!? what is written on t...
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Me : You've reached Telus How may I help you ?
Mrs. Jones : Yes, I'm really irrated right now, I activate my service 2 weeks ago and every 5/6 days I have to replace my phone. It keeps on dying and after I have no way to bring them back to work.
Me : 3 phone m'me, hmmm this is strange, tell me, how long do you charge your phone,
Mrs. Jones : Charge ? What do you mean ?
Me : Mrs. Jones, u need to charge your phone using the A/C charger provided with you phone in the box.
Mrs. Jones : Oh I thought it was a data cable you use to transfer files from a computer. ( She knows about data ca...
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Mr. Jones : I want to cancel my account.
Me : I'm sorry to hear that Mr.Jone, May I know the reason.
Mr.Jones: I bought my phone yesterday and it is not working, your service sucks.
Me : Hmmm really strange, what happens when you try to make a phone call.
Mr.Jones : Nothing , there is also nothing on my screen.
Me : Did you charge your phone sir,
Mr. Jones : Yes I charged it overnight
Me : Hmm .. did you try to power on the phone ?
Mr . Jones : Yes what kind of question is that ? ( Really offended )
Me : Can I ask you to press and hold about 3 seconds the red key.
*powering on music in the background
Me : Is there anything else beside...
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Customer: I just got a new phone and there is something on my screen and it won't come off even if I turn off the phone
Me: Well what does it say ma'am
Customer: To Program dial *228 SEND
Me: Okay Ma'am go ahead and take the back off the phone and take the battery out for me...is it still there?
Customer: yeah I tried that already, it just won't go away.
Me: Ma'am is that a sticker on your display?
Customer:.........:peeling noise:.....ummmm yeah.......
Me: okay is there anything else I do for you today?
Are you SCRINTZ thats right not sprint but SCRINTz
Voice Scream
US Cingular= my personal favorite across between Us cellular and Cingular
and VER-A-ZON
I really think a if a customer isn't smart enough to pronounce it We should let them out of contract under the dumb ass clause.
A lady was interested in the LG VX6000 camera phone and after looking at it asked "where do you put the film in at?" the person helping her explained how it is a digital camera and store the photo's in the phone
Her Response " So do i drop the whole phone off at walgreens to have them developed.
I though that was freaking great! 🤣 🤣
Our customer came in to have his insurance replacement activated. When asked what was wrong with his original, he said it was water damaged. When the sales rep asked how that happened, the customer told him, "I threw it in the pool to see if it would float."
Any wagers on whether or not the phone floated, folks? That's kinda what I thought, too....
🙄
-=Nos=-
"the mother#$%^& don't work...i ask whats wrong(this after he flung it on the counter)"it won't charge up"> ...
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dude people like that shouldn't be allowed to have cell phones,
Instead of a credit score they should have an IQ test instead 🤣
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Here is a story. Happened yesterday. A family (husband wife two kids) came in the store to activate a phone and I am doing the credit check and the screen keeps saying invalid zip code no such address. So I look up at the dad and say i can't under stand why this won't go through are you right on the edge of Dayton. Answer: "NAW were married"
javier2100 said:
i thought this was hilarious I work for att cc i a customer calls me irate speaking 100words a minute saying how she always has to call about her device problems when i finally get her to come down she explains her phone used to emergency calls only in certain areas, unfurtonately that is a common problem with gsm networks, I tried to explain that to the customer but she very quickly said that was not the problem the problem was her phone was now able to make and receive calls in that area I actually had a customer call complain because we are constantly upgrading aur gsm network and improved her coverage area.
Hilarious! 🤣 🤣 🤣 🤣
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Don't be so quick to blame it on the store reps. I can't tell you how many times I've discussed proration with potential customers & immediately they get the MEGO (My Eyes Glaze Over) Look. Then, I break out a calculator & pencil & work it out for them on paper. I don't think it helps much.
Customer defects are unfortunately all too common.
My company uses a service summary that includes their plan, included minutes, where its free to use, what their first and normal bills will look like, and features.
last year i got a call from a customer that wanted me to ship them a phone via usps. i was like i'm sorry but the only way we ship phones is fedex. she was like: well they did ship the phones to us by fedex but i live in kinda a bad neighborhood and what happened was the fedex delivery guy got robbed and fedex won't send deliveries here anymore." i was trying not to laugh. so i called fedex to see what was going on and they verified that they wouldn't let anymore deliveries go to that area because their driver got robbed. i had to tell the lady that she just had to go to the store if she wanted to get a phone because fedex was too shook to go back to her home. she sounded so...
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